Ivana
Scott
I'm a multilingual customer support leader, yoga wanna-be-enthusiast, Czech-American, and a working mom based in the Bay Area - California. Currently working as a Head of Customer Support at Polywork.

What's my story?

This is just a part of it but I've been in the customer support field for quite some time now – currently on my 13th year. From being a support agent to managing teams, in big corporations or scrappy startups, supporting everything from software to hardware, paid apps or free, I've found that customer support is fascinating.


Raised in Prague and Oslo, now also a CEO to my family in the Bay Area.

Things to note...

13
Years of customer support experience
3
Help Centers Launched
20+
Zendesk automations
10+
Years of Trust and Safety Experience
5
Interviews given
4
Years of team management
3
Languages spoken
2
Citizenships: EU and US

Companies I've worked with